FAQs

What is included with a Workspace membership?

A Workspace membership offers a comprehensive set of amenities designed to enhance your work experience. Not only are our warehouse and office spaces equipped with power, HVAC, and Wi-Fi, but you’ll also have access to our functional spaces, which include loading docks, shared work areas and phone booths. We also offer tech-enabled conference rooms and content studios that you are able to book using credits. 

All your utilities, general receiving services, daily pickups from preferred carriers, unlimited coffee and access to an entrepreneurial community are also all covered with your membership! Our pricing is all-inclusive, ensuring that Members have access to a wide range of facilities and services to suit their needs.

What type of businesses operate out of Saltbox workspace?

Saltbox is primarily built for those fast-growing ecommerce and product-based businesses that value flexibility, logistics support, and an on-site team available to help them with their daily operations. Whether you've just launched, are selling across several channels, or need space in multiple cities for your product operations, there's a home for your business at Saltbox.

Please note, that due to us operating in a shared work environment, we do have some limitations to ensure safety and cohesion for all of our Members. We do not currently allow companies engaged in the production or sale of hazardous materials, noisy production processes, processes requiring excessive power, alcohol distribution, and other restrictions based on our certifications. We also have some restrictions based on regulations or laws that are state or city-specific.

Have a question about your business operating out of a Saltbox? Contact us here!

How do I know how much space I will need?

Saltbox offers dedicated and flex space options; we love learning about your business needs and how we can find the perfect space for you and your business. Book a tour to see for yourself and talk with our Location Manager about your needs to learn more!

Is an office included with the warehouse space?

It’s not included, but many locations do offer the option to add an office alongside your warehouse suite. Alternatively, many Members choose to office out of their warehouse suites. Our warehouse is fully equipped with HVAC for comfort, Wi-Fi for internet access, and power for administrative duties. And the close proximity to your product is also a win! We do have conference rooms, co-working areas, and phone booths around the warehouse if you want a change of scenery or need to have a private conversation.

How does Saltbox support my operations?

Our locations are led by a team whose mission is to help support your business’ success. Our Location Operations team helps with everything from welcoming visitors and maintaining a clean and vibrant work environment and assisting with day-to-day operations. 

We can support Members' operations with on-site services such as Rental Equipment, Flex Storage, and eForce. These services allow you to save on overhead costs, store inventory that won’t fit in your space, and experience the benefits of a larger team dedicated to helping you with order preparation, processing, and more! Our staff consists of experienced Member specialists available to provide on-site support to help you manage all aspects of your operations. You can book ongoing time with our eForce or schedule as needed.

How do the content studio and conference room bookings work?

Photography sessions and conference room bookings are made through our Member Portal. All Memberships include an allotment of credits for the conference room and photography studio based on the suite size. Most locations have a variety of conference room sizes with whiteboards and monitors for screen sharing or conferencing. The photography studio comes with all the essential equipment (aside from the camera), as well as some additional props. Both must be booked to guarantee your time slot.

What are the typical hours?

Our buildings are typically staffed 9AM-5PM Monday-Friday with Members having access 7 days a week from 6AM-11PM.

Do I need to be present to receive my inbound deliveries?

No, we have dedicated staff to receive and accept shipments on your behalf. Our team can even transport it to your suite at no extra cost in most cases. For larger shipments or those requiring additional processing, we will store them near the loading dock for up to 24 hours until you're ready to move them to your warehouse suite. 

If you need more storage space, you can consider Flex Storage, which is charged per pallet at a daily rate. Additionally, our eForce team can assist you in processing your deliveries to ensure you're up and running and shipping orders as soon as possible.

Can I customize my suite?

Absolutely! We encourage you to make it your own and build it out to suit your needs. We also offer consultations to help customize your suite and have equipment on-site, such as shelves, desks, packing stations, and chairs available for rent. The one exception is that customizations must be non-permanent. Therefore, no structural changes are allowed unless pre-approved by your Location Operations Manager. 

Can I change the size of my suite?

Yes, you can! We encourage you to scale up or down depending on your needs, provided that there is available space. Once you sign a Membership agreement for a specific term, you commit to Saltbox for that duration, but you always have the option to modify your suite size within your Membership. This allows you to optimize your workspace to suit your evolving business needs!

What are the inbound receiving requirements?

You can check out our full list of requirements here. In general, if your products arrive at Saltbox in a state that is ready to sell and can be easily matched to your submitted PO, receiving is free!

We know that isn’t always the case and can work with you to schedule a special project to perform the following actions upon receipt. 

Examples of special projects include:

  • Barcoding items or applying other additional labels to each item
  • A QA check on every item to check for damages or other quality concerns 
  • Sorting of unmarked cases that contain multiple SKUs
  • Measuring the length, width, and height of any products where this information is not logged in our system
Will Saltbox help me choose the best location for me?

Yes! If you provide order history data that includes the size, weight, and destination of your packages we can determine which Saltbox location(s) will minimize your label costs. We’ll also review the benefits and risks associated with having inventory in multiple Saltbox locations and whether that makes sense for your business. We want what’s best for you!

What is “co-warehousing”?

Co-warehousing combines warehousing and co-working, with additional logistics support and services to enable small businesses to grow. When those business owners come together in one central location (like Saltbox), they can access both the space and services they need individually and benefit from shared knowledge and a sense of community. For more, read our blog on co-warehousing.

Do you require insurance to be a Member?

We require limited liability insurance for our Workspace Members only. There are a number of companies that provide these types of services for small businesses, but we are happy to make a recommendation if helpful.

How do I become a Member at multiple locations?

We would love for you to become a Member at any location that is convenient for your business across our network of locations. To inquire about extending your Membership to multiple locations, please let our team know when you come on-site to tour.

How do I pay for my membership?

All payments are made through our online portal. We accept ACH and credit card payments (credit card payments incur a 3% processing fee).

How does the referral process work?

To submit a referral to Saltbox, fill out the referral form on our website. Once you submit the form, you will receive a confirmation email from our team. The referral bonus for Workspace Memberships is a $500 flat rate paid after 90 days. Insider tip: there isn’t a referral limit, so feel free to refer your whole network!

All referrals should be submitted via the website prior to touring and signing paperwork unless there is written communication with the location leader stating they were referred during the touring process.

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