FAQs

What is included with a Workspace membership?

A Workspace membership offers a comprehensive set of amenities designed to enhance your work experience. Not only are our warehouse and office spaces equipped with power, HVAC, and Wi-Fi, but you’ll also have access to our functional spaces, which include loading docks, shared work areas and phone booths. We also offer tech-enabled conference rooms and content studios that you are able to book using credits.

‍

All your utilities, general receiving services, daily pickups from preferred carriers, unlimited coffee and access to an entrepreneurial community are also all covered with your membership! Our pricing is all-inclusive, ensuring that Members have access to a wide range of facilities and services to suit their needs.

What type of businesses operate out of Saltbox workspace?

Saltbox is primarily built for those fast-growing ecommerce and product-based businesses that value flexibility, logistics support, and an on-site team available to help them with their daily operations. Whether you've just launched, are selling across several channels, or need space in multiple cities for your product operations, there's a home for your business at Saltbox.

‍

Please note, that due to us operating in a shared work environment, we do have some limitations to ensure safety and cohesion for all of our Members. We do not currently allow companies engaged in the production or sale of hazardous materials, noisy production processes, processes requiring excessive power, alcohol distribution, and other restrictions based on our certifications. We also have some restrictions based on regulations or laws that are state or city-specific.

‍

Have a question about your business operating out of a Saltbox? Contact us here!

How do I know how much space I will need?

Saltbox offers dedicated and flex space options; we love learning about your business needs and how we can find the perfect space for you and your business. Book a tour to see for yourself and talk with our Location Manager about your needs to learn more!

Do the office or warehouse suites include furniture and equipment?

For our locations that have office space available, we do provide a desk and chair. Warehouse suites are kept as-is to allow you to customize them as you see fit. We rent desks, chairs, shelves, packing stations, and more! We have a staff on-site available to assemble this furniture for you.

Is an office included with the warehouse space?

It’s not included, but many locations do offer the option to add an office alongside your warehouse suite. Alternatively, many Members choose to office out of their warehouse suites. Our warehouse is fully equipped with HVAC for comfort, Wi-Fi for internet access, and power for administrative duties. And the close proximity to your product is also a win! We do have conference rooms, co-working areas, and phone booths around the warehouse if you want a change of scenery or need to have a private conversation.

How does Saltbox support my operations?

Our locations are led by a team whose mission is to help support your business’ success. Our Location Operations team helps with everything from welcoming visitors and maintaining a clean and vibrant work environment and assisting with day-to-day operations.

‍

We can support Members' operations with on-site services such as Rental Equipment, Flex Storage, and eForce. These services allow you to save on overhead costs, store inventory that won’t fit in your space, and experience the benefits of a larger team dedicated to helping you with order preparation, processing, and more! Our staff consists of experienced Member specialists available to provide on-site support to help you manage all aspects of your operations. You can book ongoing time with our eForce or schedule as needed.

How do the content studio and conference room bookings work?

Photography sessions and conference room bookings are made through our Member Portal. All Memberships include an allotment of credits for the conference room and photography studio based on the suite size. Most locations have a variety of conference room sizes with whiteboards and monitors for screen sharing or conferencing. The photography studio comes with all the essential equipment (aside from the camera), as well as some additional props. Both must be booked to guarantee your time slot.

What are the typical hours?

Our buildings are typically staffed 9AM-5PM Monday-Friday with Members having access 7 days a week from 6AM-11PM.

Do I need to be present to receive my inbound deliveries?

No, we have dedicated staff to receive and accept shipments on your behalf. Our team can even transport it to your suite at no extra cost in most cases. For larger shipments or those requiring additional processing, we will store them near the loading dock for up to 24 hours until you're ready to move them to your warehouse suite.

‍

If you need more storage space, you can consider Flex Storage, which is charged per pallet at a daily rate. Additionally, our eForce team can assist you in processing your deliveries to ensure you're up and running and shipping orders as soon as possible.

Can I customize my suite?

Absolutely! We encourage you to make it your own and build it out to suit your needs. We also offer consultations to help customize your suite and have equipment on-site, such as shelves, desks, packing stations, and chairs available for rent. The one exception is that customizations must be non-permanent. Therefore, no structural changes are allowed unless pre-approved by your Location Operations Manager.

Can I change the size of my suite?

Yes, you can! We encourage you to scale up or down depending on your needs, provided that there is available space. Once you sign a Membership agreement for a specific term, you commit to Saltbox for that duration, but you always have the option to modify your suite size within your Membership. This allows you to optimize your workspace to suit your evolving business needs!

How does fulfillment work at Saltbox?

Fulfillment at Saltbox combines 3PL services with a personalized touch, making fulfillment more accessible.

‍

Upon signing with Saltbox, you’ll work with our team to get inventory sent to a Saltbox location. If it’s easier for you, you can also schedule to drop your inventory off at one of our locations in person and meet the team that will be fulfilling your orders.
We'll connect with your online store (such as Shopify, Amazon, or Etsy) to automatically download any new products you sell and any orders generated. As we process each order, we'll also sync tracking information back to your store. Additionally, we'll help you set up alerts for low stock and order holds, so you'll always know when you need to take action on your account. When we receive an order, we'll gather the items and scan their barcodes to ensure we have the correct inventory. Then, we'll pack everything according to the exact specifications you gave us during onboarding and ship your item using labels we've sourced through our discounted carrier relationships.
Have a need for a personalized unboxing experience? No problem- we can add inserts or other marketing materials at no additional order processing fees and can accommodate several other special needs (kitting, subscription box building) via our special project pricing.

Will I have a dedicated support manager?

Great question! When you submit a request to our fulfillment team, you will be assigned a dedicated ticket manager who will be your go-to person for any and all ticket inquiries related to that inquiry. We’ll be there to assist you every step of the way! While we don't have a specific account manager assigned to manage the details of your account, our ticket managers will make sure your needs are met and your experience is top-notch.

How does the subscription work?

Designed with growing businesses in mind, our $500 subscription is a flat fee to give predictability to monthly costs. The subscription goes into effect the month after you sign your agreement. If we receive inventory or ship any orders the month you sign your Saltbox agreement - the $500 subscription will not apply and you will simply pay regular Saltbox Fulfillment Pricing.

‍

You will receive your invoice on the 5th of the following month. (ex: April invoices will be sent out May 5th). It includes:

‍

Picking and packing for up to 100 orders per month
Up to 2 pallets of storage
Up to 120 SKUs in storage
Access to discounted shipping rates

The cost of shipping labels and any work deemed a special project will be billed in addition to the $500 total.

What type of custom packaging do you allow?

We allow for just about any type of consumable custom packaging (boxes, bags, etc.) that you wish to use at no additional pick & pack cost. To successfully manage this packaging, we’ll ask the following things of you:

‍

We’ll manage your custom packaging like it is one of your SKUs. This means you will pay storage for any custom packaging unless it is covered by the 2 pallets allotted in your subscription.
You’ll have access to set an alert for low stock of these packages but you will ultimately be responsible for maintaining their inventory levels.
In the event that your custom packaging is out, we will not ship any of your orders unless instructed to do so.

How long does Onboarding take?

That depends! Scheduling the onboarding call will happen at your convenience once you complete the initial onboarding tasks outlined in a “Welcome to Saltbox” email that you’ll receive within 2-3 business days of signing the fulfillment agreement.

‍

Inventory can arrive as soon as the next day and we can have that product ready to ship within 1 week. Be sure your inbound products meet these requirements or allow for additional time to get everything ready to ship.

What type of products are a good fit for Fulfillment at Saltbox?

We work with Members across many industries including health and beauty, fashion and apparel, home goods, food and beverage, and more. We have implemented a variety of successful solutions; however, there are cases where your products or orders may not be a good fit:

‍

We are unable to accept any SKUs where the cubic inches (length x width x height) exceed 5832 cubic inches, are more than 45 pounds, or where any individual dimensions exceed 48 inches.
We are unable to ship orders that have hazardous components or are otherwise restricted by shipping carriers. This includes: antiques, firearms, ammunition, explosives, used tires, plants, birds, fish, or any other living thing, jewelry, bullion (e.g., gold-silver), currency, ivory, precious metals or stones, drugs, illegal substances or goods (or goods or substances illegally obtained), combustible or flammable materials, liquids or compressed gasses, diesel, petrol, oil, gas, artificial fertilizer or cleaning solvents, chemicals, radioactive materials or biological agents, toxic waste, asbestos, other materials of a dangerous or harmful nature, and any item that emits fumes, strong, offensive smells or odors.
Saltbox is unable to accept any product that will become unsellable or unsafe if not stored at a specific temperature and humidity.
We primarily ship out orders via packages (bags, boxes) and not via pallets (freight shipping). We understand that FBA and retail channels can be important ways to grow your business and can require pallet shipping so we can handle those as special projects in one-off cases. If this is your primary mode of shipping, Saltbox Fulfillment won’t have the best transportation services for you at this time.

What are the inbound receiving requirements?

You can check out our full list of requirements here. In general, if your products arrive at Saltbox in a state that is ready to sell and can be easily matched to your submitted PO, receiving is free!

‍

We know that isn’t always the case and can work with you to schedule a special project to perform the following actions upon receipt.

‍

Examples of special projects include:

‍

Barcoding items or applying other additional labels to each item
A QA check on every item to check for damages or other quality concerns
Sorting of unmarked cases that contain multiple SKUs
Measuring the length, width, and height of any products where this information is not logged in our system

Will Saltbox help me choose the best location for me?

Yes! If you provide order history data that includes the size, weight, and destination of your packages we can determine which Saltbox location(s) will minimize your label costs. We’ll also review the benefits and risks associated with having inventory in multiple Saltbox locations and whether that makes sense for your business. We want what’s best for you!

What are the SLAs for receiving and shipping?

Receiving - We will inventory your products at our warehouse within two (2) business days of our actual receipt of your products unless the circumstances require a longer time period, in which case we will notify you. (Keep in mind, your first inbound shipment has an extended SLA of 96 hours to give time for the initial in-processing of your inventory.)
This excludes inbound shipments that must be completed in conjunction with a Special Project to make inventory sellable.

Order Fulfillment - We proudly offer same-day packaging and shipping of all orders received by 12:00 pm local time, provided that proper inventory amounts exist, the order contains no holds and includes all details and information necessary for us to perform our obligations. If circumstances arise and we require a longer time period, we will notify you.

What is “co-warehousing”?

In isolation, business owners like you rarely have the resources to find a workspace built for their unique needs. However, when those business owners come together in one central location (like Saltbox), they can access both the space and services they need individually and benefit from shared knowledge and a sense of community. That’s co-warehousing. For more, read our blog on co-warehousing.

What is the difference between Workspace and Fulfillment at Saltbox?

The primary difference between Workspace and Fulfillment at Saltbox is the way the company chooses to handle the logistics side of the business. Our Workspace Members have their own dedicated suite and perform all the operations of picking and packing on their own (or alongside our team of trained professionals). Our Fulfillment Members, on the other hand, don’t need to be involved in the day-to-day operations. Saltbox oversees the entire process and keeps all the inventory in our Fulfillment Centers, located strategically around the country. To learn more about our Fulfillment solutions, click here!

Which locations have a Fulfillment Center?

We currently have Fulfillment Centers inside 3 Saltbox locations: Atlanta - Upper Westside, Dallas - Farmers Branch, and Los Angeles - Torrance. We also have a stand-alone warehouse facility located in Columbus, Ohio. The Columbus building does not have any Members on-site and no Workspace warehouse suites; however, all the other locations with a Fulfillment Center have an option for Fulfillment and Workspace together depending on your business needs.

Do you require insurance to be a Member?

We require limited liability insurance for our Workspace Members only. There are a number of companies that provide these types of services for small businesses, but we are happy to make a recommendation if helpful.

How do I become a Member at multiple locations?

We would love for you to become a Member at any location that is convenient for your business across our network of locations. To inquire about extending your Membership to multiple locations, please let our team know when you come on-site to tour.

How do I pay for my membership?

All payments are made through our online portal. We accept ACH and credit card payments (credit card payments incur a 3% processing fee).

How does the referral process work?

To submit a referral to Saltbox, fill out the referral form on our website. Once you submit the form, you will receive a confirmation email from our team. The referral bonus for Workspace Memberships is a $500 flat rate paid after 90 days, and the referral bonus for Fulfillment Memberships is $500 after 500 orders through Saltbox. Insider tip: there isn’t a referral limit, so feel free to refer your whole network!

‍

All referrals should be submitted via the website prior to touring and signing paperwork unless there is written communication with the location leader stating they were referred during the touring process.

How does the waitlist work?

Prior to opening a new location, we offer the option to sign up for the waitlist in order to stay up to date on our progress. We encourage you to do this because not only will you receive valuable and engaging info, BUT you will also receive the official announcement for our tours and open date, giving you first dibs on seeing the new location. If your desired suite size is full, the location team will put you on our waitlist and contact you when it becomes available!

‍

If your desired location is full and you need an urgent solution, we recommend checking out one of our other locations, either in the same city or nearby. You may find that you can lean on our on-site staff for your fulfillment, freeing up valuable time for you and your team.

FAQs

Haven’t answered your question?

Let’s Get Down to Logistics

Saltbox

Solutions

Locations

Company

Resources